📦Shipping Information

Order Processing

We know you’re excited to see your furry friend in their new fashion, so we process all orders within 1-2 business days of receiving your payment!

Shipping Methods & Timeframes

We offer two convenient shipping options to get your pet’s new wardrobe to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need those adorable outfits sooner!

Free Shipping

  • Available on orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for stocking up on all your pet fashion needs!

Please note: We ship globally except to Asia and a few remote areas. International orders may be subject to customs fees and import duties, which are the customer’s responsibility.

🔄Returns & Exchanges

Hello there, fabulous pet parent! We know that sometimes even the most carefully chosen fashion items might not be the perfect fit for your furry friend. That’s why we’ve created a returns and exchanges policy that’s as flexible and stylish as our pet apparel collections!

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsibility (unless item is defective)
  • Refund Method: Original payment method

Our Simple Return Process

Just like our Quick Checkout makes shopping easy, our return process is designed for your convenience:

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order

Step 2: Fill Out Return Form

Use our template below to provide all necessary details

Step 3: Package Your Items

Include the original packaging and tags

Step 4: Ship to Us

Send to: Pet Shop, 1394 Clover Drive, Colorado Springs, US 80918

Step 5: Receive Confirmation

We’ll email you once we process your return

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Hello Pet Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [ ] Full refund [ ] Exchange for [specific item/size/color] [ ] Store credit

Please let me know the next steps at your earliest convenience.

Thank you!
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]

💰Refund Information

We process refunds with the same care we put into designing our premium pet fashion:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Credit Card, Debit Card, or PayPal)
  • Deductions: Original shipping costs are non-refundable
  • International Refunds: May take additional 2-3 business days for processing

🚫Non-Returnable Items

To ensure the health and safety of all our furry customers, we cannot accept returns on the following items:

  • Cosmetics & Beauty Products (for hygiene reasons):
    • All Powders
    • Blusher
    • Bronzer
    • Brow Definer
    • Brow Kit
    • Brow Mascara
    • Concealer
    • Eyeliner
    • Eyeshadow
    • Foundation
    • Glitter
  • Opened or Used Products (unless defective)
  • Items without Original Tags or Packaging

🌍International Returns

Since we ship globally (except to Asia and a few remote areas), international returns follow the same policy with a few additional notes:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

🐶Defective or Incorrect Items

If you receive a defective item or the wrong product, we apologize for the inconvenience! Contact us immediately at [email protected] and we’ll arrange for a prepaid return label and expedite your replacement.

❓Questions? We’re Here to Help! ✨

Our friendly customer service team is ready to assist you with any shipping, return, or exchange questions!

  • Email: [email protected]
  • Address: Pet Shop, 1394 Clover Drive, Colorado Springs, US 80918
  • Response Time: Within 24 hours during business days

Thank you for shopping with Pet Shop – where we’re committed to making your experience as joyful as watching your pet strut in their new fashionable outfit! 🐾