Welcome to Pet Shop’s FAQ page! We’re a passionate community of pet lovers based in Colorado Springs, dedicated to bringing you and your furry friends the best in pet fashion and accessories. Our goal is to make your shopping experience as joyful and seamless as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out—we’re always here to help!
Product Questions
1. What types of products do you offer for pets?
We specialize in a wide range of pet fashion and accessories, including All Powders, Blusher, Bronzer, Brow Definer, Brow Kit, Brow Mascara, Brows, Bundles, Collabs, Collars & Leashes, Concealer, Dog Carriers, Dusen Dusen, Eyeliner, Eyes, Eyeshadow, Face, Fleece Onesies, Foundation, and Glitter. Our products are designed to make your pet look paw-some for any occasion, from everyday adventures to special events!
2. Are your products safe and comfortable for pets?
Absolutely! We’re pet lovers ourselves, so we ensure all items are made with high-quality, pet-safe materials that prioritize comfort and style. Our designs are thoughtful and reliable, just like our delivery system, to keep your furry family members happy and healthy.
Shipping and Delivery
1. How long does order processing take?
We’re a small team in Colorado Springs, and we handle every order with care. Processing takes 1-2 business days. Orders placed on weekends or holidays are processed the next business day. You’ll receive tracking information as soon as your order ships!
2. What are your shipping options and delivery times?
We offer two shipping methods to suit your needs:
- Standard Shipping: Costs $12.95 and uses trusted carriers like DHL or FedEx. Delivery takes 10-15 days after shipping—perfect for upcoming pet adventures!
- Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 days after shipping—ideal for stocking up and saving on costs.
3. Do you ship worldwide?
Yes, we’re proud to serve pet lovers globally! We ship to most countries, with a few exceptions in remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
Returns and Exchanges
1. What is your return policy?
We want you and your pet to be completely happy! You can return items within 15 days of receipt, as long as they are unused and in their original packaging. Please contact us first at [email protected] for return instructions—we’ll guide you through the process to ensure it’s smooth and hassle-free.
2. How do I initiate a return or exchange?
Simply email our friendly customer service team at [email protected] with your order details. We’ll respond within 24 hours with step-by-step instructions. Remember, we’re here to help make things right for you and your pet!
Payment Methods
1. What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. This makes shopping with us easy and secure, so you can focus on spoiling your furry friend.
2. Is my payment information secure?
Yes, we use trusted payment processors to ensure your data is safe. We’re committed to providing a reliable and thoughtful shopping experience, just like our pet apparel designs.
Account and General Questions
1. How can I contact customer service?
Our team of fellow pet lovers is always ready to assist! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours and are happy to help with anything from delivery issues to product advice.
2. Do you have a physical store?
We’re an online store based in Colorado Springs, but we’re building a community of pet enthusiasts worldwide. You can shop from the comfort of your home and join our pet-loving family through our website.
Still have questions? Don’t hesitate to reach out! We’re here to make your pet’s fashion journey enjoyable. Email us at [email protected]—we can’t wait to hear from you!
Thank you for choosing Pet Shop. Happy shopping, and we hope to see your furry friend looking absolutely paw-some in their new outfits!