Hello wonderful pet parents! At Pet Shop, we understand that when you order something special for your furry family member, you want it to arrive quickly and safely. That’s why we’ve created a delivery system that’s as reliable and thoughtful as our pet apparel designs!

Quick Overview: Order processing takes 1-2 business days, with two shipping options to suit your needs. We ship worldwide (with just a few remote exceptions)!

📦 Order Processing Time

We’re a small team of passionate pet lovers in Colorado Springs, and we personally handle every order with care. After you place your order:

  • ✦ Processing time: 1-2 business days
  • ✦ Orders placed on weekends or holidays: Processed the next business day
  • ✦ We’ll send you tracking information as soon as your order ships!

🚚 Shipping Options

Standard Shipping – $12.95

Perfect for when you need those adorable pet outfits sooner! Our standard shipping uses trusted carriers like DHL or FedEx to ensure your package arrives safely and efficiently.

  • Delivery Time: 10-15 days after shipping
  • Carriers: DHL or FedEx
  • Best for: When you need those pet fashion items for upcoming adventures or special occasions!

Free Shipping

Great news for budget-conscious pet parents! We offer free shipping on all orders over $50.

  • Delivery Time: 15-25 days after shipping
  • Carrier: EMS
  • Minimum Order: $50+
  • Perfect for: When you’re stocking up on multiple items and want to save on shipping costs!

🌍 Shipping Destinations

We’re proud to serve pet lovers around the world! We ship to most countries globally, with just a few exceptions in remote areas. During checkout, our system will automatically confirm if we can deliver to your location.

💳 Payment Methods

We accept all major payment methods to make your shopping experience convenient:

  • Visa
  • MasterCard
  • JCB
  • PayPal

📦 Returns & Exchanges

We want you and your pet to be completely happy with your purchase! If something isn’t quite right:

  • Return Period: 15 days from receipt of delivery
  • Condition: Items must be unused and in original packaging
  • Please contact us first at [email protected] for return instructions

❓ Need Help?

Our friendly customer service team (fellow pet lovers!) is always here to help with any delivery questions or concerns. Reach out to us at [email protected] – we typically respond within 24 hours!

Remember, we’re not just an online store – we’re a community of pet enthusiasts dedicated to making life better for pets and their people. Happy shopping, and we can’t wait to see your furry friend looking paw-some in their new outfits!

From our pet-loving family in Colorado Springs to yours – thank you for choosing Pet Shop!